Patient rights
Patient rights
Your rights at every clinic in Poland are set out in the Act on Patient Rights and the Patient Rights Ombudsman. Below are the most important ones, explained in plain language.
The right to healthcare
You have the right to healthcare that reflects current medical knowledge and is provided with due care. If your life or health is at risk, care must be provided immediately, regardless of the waiting list or whether you are registered with our clinic.
The right to information
You have the right to clear information about your health, diagnosis, proposed treatment, the foreseeable consequences of receiving or declining it, and your prognosis. You also have the right not to receive this information and to tell your doctor that this is your preference.
Patients aged 16 or over have the right to information about their health.
The right to give consent
No examination or procedure may take place without your consent. You can withdraw your consent. For procedures carrying a higher risk, consent must be given in writing.
The right to confidentiality
Everything we learn in connection with your treatment is confidential, including after your death. We do not share information with your family or anyone else without your authorisation. You can give authorisation at reception and withdraw it at any time.
The right to privacy and dignity
You have the right to privacy while receiving care. You may choose a person close to you to be present during an examination. The doctor may refuse their presence only because of an epidemic risk or to protect health, and must record the reason in your medical records.
The right to medical records
You have the right to view your medical records and obtain a copy. The first provision of the records within the requested scope is free of charge. We provide records to the patient, their legal representative or an authorised person.
We explain how to submit a request on the page “Documents and requests”. The rules for processing data are set out in the patient privacy notice (in Polish).
The right to object to a medical opinion or decision
If you disagree with a doctor’s opinion or decision and it affects your rights or obligations, you may lodge an objection with the Medical Commission at the Patient Rights Ombudsman within 30 days.
Other institutions
National Health Fund (NFZ) — for matters concerning access to healthcare: Patient Information Helpline 800 190 590.